Movers in Ottawa Reviews

Dear Mr Cochrane: I find I must let you know how wonderful my move from Pembroke to Kitchener was. Adam, Mike (I forget the other young man’s name) were very efficient, polite and extremely helpful. They were right on time. They took good care of my furniture and it arrived at my new apartment right on time. All in all I was very pleased with the excellent customer service. I would recommend Cassidy’s to anyone making a move. Mr Cochrane your help and advice was really appreciated. Thank you all so very much. I feel you gave me the best service possible and I appreciate it.

Service and attitude was excellent and specially Brian, the driver. Everything arrived in good shape, no damage on anything.

“We have been shipping with Cassidy’s flatbeds for some time now. Cassidy’s are prompt in sending their trucks in on time and delivering to our customers on time. ”

Thanks to all involved with the move and especially to the driver for his help at the destination (it had a 3 floor carry up). Everyone was very courteous, accommodating and a sheer pleasure to have around. I arrived in town earlier than expected and had no problem arranging delivery ahead of schedule. Please pass my sincere thanks to all that was involved with this move – I was happy to have it all go so smoothly.

From the first time you came into my hone for an estimate, I felt comfortable with my decision to move with Cassidy’s Transfer & Storage. You took the time to make certain I understood all you company could do for me and all that would be required from myself. As opposed to many of the other arrangements I made with regards to our move, there were no surprises from you along the way.

We have had many moves, international and across Canada, so a lot of experience with moving companies. Cassidy’s has moved us twice, including my most recent move back here to Ottawa. Let me say, we have been very impressed with the service provided, from the initial meet and estimate to the pack, the move, and the unload. From the office staff to the movers themselves, they were all very professional and courteous. Both moves went without a hitch, and if we ever need to move again, local or distance, we would definitely choose Cassidy’s. Strongly recommend!

I’ve used Cassidy twice already and was very happy with my experiences. I dealt both times with Scott Myers, he was professional and made sure everything went smoothly. I would not hesitate to use them again or recommend them to my friends.

Cassidy’s was recommended as an excellent company by a friend. We were sending a partial load including a canoe to our son in B.C. Scott Meyers visited our home and after he gave us an estimate, he was very quick to respond to all my follow-up questions. Because we had a partial load, Cassidy’s gave us a range of possible delivery dates that spanned a 3-week period. As promised the load arrived on the final day of the three week window. However, the canoe was not with the rest of the load. Again, I had speedy responses from Scott and another rep from United Van Lines who followed up on where the canoe was and its ETA. All was well when my son received the canoe on a different load a few weeks later. I would not hesitate to use this company again. I found the speedy responses very reassuring!

Scott Myers at Cassidy’s in Ottawa was incredibly helpful throughout the process and very quick to respond to questions. This is the second long-distance move I’ve done with Cassidy’s/United and I’ve been very satisfied with the service at both ends. I may have a relatively minor claim associated with this move and it will be interesting to see how it gets resolved. I look forward to continued good service!

The moving crew (John and Jason) were experienced and conscientious. We had a lot of confidence that they would take care of the little details, as well as the big ones – and they did. Above all, they did what they promised when it was promised. This was quite different from our previous experience with another moving company. Would have no hesitation in moving with United Van Lines again, or recommend them to others.

I’ve trusted Cassidy’s to move on 2 occasions and both times the service has been excellent. On both occasions, not only were the movers very professional and courteous, the sales representative (Scott) was extremely helpful and even offered a few packing tips (I did my own). No hesitation to recommend.

Very professional, minimal damage, damage claim process very smooth and settlement very efficient and entirely satisfactory. The Ottawa contact (Gary Gossling) was excellent. We will not hesitate to recommend United to friends and family who may need moving and storage services.

When my partner and I were moving into our current home, we decided to contact and hire Cassidy’s Moving. We were very happy with that decision. The sales person we spoke and dealt with was very detailed and knowledgeable. He took the time to answer any and all of our questions we had in regards to the process and the actual move. The movers were punctual, professional, and were very efficient. It took no time at all to have everything loaded and moved into our new home. We will definitely be using their services again!

Your team was very professional and extremely helpful during the load and unload. Great guys and would highly recommend them to any of my friends that are moving in the future. Thanks to them for making it an enjoyable experience.

I would like to take this opportunity to express my gratitude for the excellent service provided by your company for the recent transition at the official residences. Please extend my thanks to your staff who worked so diligently over the past couple of weeks. They proved to be very flexible meeting every request and deadline, no matter how difficult. They handled all tasks in a professional and cheerful manner. Congratulations for a job well done. I look forward to working with Cassidy’s in the future.

VERY IMPRESSED!!! I run a small, personalized Seniors Relocation business and had the need to use a larger moving company for my client. I selected Cassidy’s as they are well known and well respected in Ottawa and the Ottawa Valley. Their price was very good and their Sales Representative, Scott Myers was more than accommodating and additionally offered a small discount that I wasn’t expecting. My client was impressed (as was I) that they moved all items quickly and with no damage. They took good care of the furniture as if it was theirs and my client had some nice pieces. I have used them since and have no reason not to use them anytime I have the need.

Your professionalism and knowledge played a huge part when we choose Cassidy’s to move our household. You answered all my questions and provided information that I would not have thought to ask about. You followed up when you said you would and never left us doubting. The workers at our home on move day were fabulous! My Husband was extremely pleased with their attitudes, helpfulness, professionalism and, what appeared to be, a complete dedication to your company. They made what is normally a stressful time seem quite easy and put my family at ease as a result. We would hesitate to recommend your company to anyone!

The best move I’ve ever had, make that the best 2 moves, since Cassidy’s also moved everything in and out for my renovation 7 months ago.

“Best move ever. Ed Cochrane and Cassidy’s Moving and Storage out of Pembroke, Ontario could not have been more helpful and pleasant to deal with. Very impressed and would recommend to anyone moving.”

Pleasant and professional. Moving Consultant, Scott Myers, was a joy to work with.

“Our company has utilized Cassidy’s Transfer & Storage Ltd. services on a daily basis since 1994. ”

After experiencing several moves with the military, this move was a very pleasant experience.

I just wanted to let you know how much Gary Gossling from the Ottawa office has helped me out during my move from Ottawa to Strathmore. Gary has always been very professional and promptly responded to all my queries as well as offering information that never occurred me to ask or think about. He has just been wonderful making my move less stressful and I want to thank him for that. Gary deserves a raise!

This letter is to express our gratitude for the very smooth transfer of my mother’s furniture from Ottawa to Victoria. The attention and service provided by Gary Gossling from Cassidy’s was, from the outset, far and away the very best. We felt very well taken care of.

We were very pleased with the service received from your company and were impressed with the professionalism shown by both yourself (Scott Myers) and Matt and his crews Matt and his crew were right on time on both dates and were polite, friendly, pleasant and easy to deal with. We will most certainly recommend you company to anyone who may ask about our experience with you.

This is just to let you know how pleased we were with our move by your company on 17 October past. The three young people, Jessica, Warren and Curtis, could not have been more helpful, courteous and professional…and friendly in the bargain. In addition, we would be willing to recommend your company to anyone contemplating a move. Again, Thanks.

Excellent moving experience!! The folks at Cassidy’s took great care in wrapping and transporting our items. We have a few custom, hand-crafted furniture pieces and they all made it to our new place in perfect condition! All 3 guys who moved our items were courteous and professional. If you’re looking for a moving company that cares about your stuff as much as you do, then you need to call Cassidy’s!

“I have lots of compliments from our stores and jobsites. I will continue to use Cassidy’s for my transportation needs on an ongoing basis.””

“Just wanted to say that we were all very please with the movers that did the job, they were very pleasant to be around, wrapped things very well and did everything efficiently. I understand that everything arrived in the same shape as it left – good job!”

On July 6th a team of your movers delivered and unloaded our household contents that had been shipped back from the U.K. We are sending a message to say that the team was outstanding. By far the best team we have dealt with through several local and international moves. They were personable, industrious, accommodating and a true pleasure to work with. I hope that this praise will reach the right eyes/ears and thank you for sending us such a fine group of your employees for our homecoming!

Congratulations on a superb move. Will, Josh, Jason 1 (Stick) and Jason 2 were true gentlemen. They were a polite, hard working, quiet, friendly and efficient team. We will be recommending Cassidy’s to everyone we hear is contemplating a move.

You guys are the best. Today, Kenny and Steve packed up our main floor into a storage pod in only about 1 1/2 hours. Service was excellent. On-time, polite, very professional, treated our stuff with great care, great communications, and ensured we were happy. All this in the pouring rain! Outstanding! Any yet they still smiled a lot. Gord, our dispatch coordinator, was also so easy to deal with. I highly recommend Cassidy’s for anyone needing moving and/or storage services.

Just a quick note to thank you for a job well done on my move to Barrie. The crew was professional, careful, punctual and efficient. The fact that the order came in under-budget was an added bonus! I couldn’t be more thrilled with how this latest move turned out – and couldn’t be more pleased with the care and detail that was provided to my belongings. Many thanks again for giving me another reason to recommend Cassidy’s to my friends and colleagues. I certainly won’t hesitate to call you again in the future.

Very professional and pleasant to deal with, especially since this move happened on short notice.

I recall “way back” in 1950 that Cassidy’s picked up our trunks from the CPR station and delivered them to 415 Pembroke St. East (now the Dairy Queen). The charge back then was $1.50 per load.

I wanted to let you know that I was very pleased by the service that Cassidy’s provided, in my move from storage, in Kingston, to home drop off in Cobden. I found Jody and Gord, both accommodating and professional – your pricing was fair, and of value – Steve and Jonah did the pick up in Kingston. They were prompt, efficient, professional, and very service-oriented. I appreciate that having to pick up in another mover’s storage location creates an extra dimension to the job, and they handled it well. Steve and Terry did the unload in Cobden, on the following day. It was obvious they knew their stuff and were respectful of each other, and me/my family, and my stuff. They were very service-oriented, professional, amiable, and worked so well together, and work so quickly, the time passed quickly, and work seemed seamless to them. All items were handled very well. -both groups of men, gave me great confidence, that my move had/would go well (not always my experience with moving companies). Extra note for Steve, being at both locations, he took the extra time needed, to address concerns, and take extra steps, to ensure I was pleased, due to errors on the part of the previous mover/storage vendor. He was discreet, and professional, the whole time. I enjoyed my Cassidy experience and will be referring you, whenever I can (PS…my parents used your company 20 years ago, to move from a farmhouse to their current home in Cobden, and still rave about the experience…..they think maybe Steve moved them then too). Thank you very much Jody and team.

We’ve moved a lot over the years and worked with a lot of moving companies. Cassidy’s gave us the best service by far. Scott, our consultant was very helpful and answered all our questions. Items were well packed, moving day went very well, and the movers were clean, careful and efficient. They were really nice people too; they went out of their way to do helpful things for us. Highly recommended.

“I just wanted to pass along a note with regards to my move in January/February of 2018. In particular, I want to recognize the exceptional service of your driver Zach. From start to finish, he provided professional service and expertise for my move. He was organized, on-time, and ready to make my move as easy as possible. He exhibited excellent communication and kept me comfortable knowing that he was handling all of the details and ensuring that my needs were being met. From loading to unloading, he truly stood out as a great asset to your company. If he is not one of your top drivers, he certainly should be. He found solutions to problems and actively took an interest in my move experience…. I should also note that his lead support, Phil, was also a pleasure to work with and provided the same level of service and satisfaction as Zach. They were a great team to work with.”

They were great. Move went very smoothly – we were happy with the service we received.

Had a great experience with Cassidy’s. We were moving from a 3-bedroom townhouse for a local move. I really appreciated that 3 guys showed up for the move instead of only 2 that many standard moving companies provide. This helped to facilitate a smoother (and much faster!) move. They were quick, efficient, and professional. You could tell they definitely had a good system. Everything was handled with care and all of our belongings were well-taken care of. On the customer service side, their representative at the office responded to all my email inquiries and questions beforehand to ease any concerns or worries we had. I would most definitely recommend this company for anyone who is moving.

We were very satisfied with the whole experience and the cost of the move.