04 May

2021

Cassidy's Moving and Storage

How to Choose the Best Local Moving Company in Ottawa

Does it really matter how you choose a moving company? All they do is load up your stuff and drive it to your new place in one of Ottawa’s great neighbourhoods. What could go wrong?

Well… er… plenty. There are lots of rogue movers out there who prey on unsuspecting customers. They use tactics like requesting a large deposit upfront, after which they disappear. Or they show up on moving day; then demand a hefty surprise fee once your belongings are stowed in their truck.

Don’t get scammed. And don’t give up in despair and ask your friends to help you move. Here’s advice on how to choose a moving company and make sure they’re the real deal.

Are They Industry Affiliated?

Before you make that first call or hit “Contact Us,” gather basic info on your mover-to-be. Check whether they’re certified with the Canadian Association of Movers (CAM). Cassidy’s is!

Membership in the Canadian Chamber of Commerce is another clue you’re dealing with a trustworthy business.

Check With The Better Business Bureau

Check that the moving company is accredited with the Better Business Bureau. You want a mover that the BBB rates A+, not F! The Bureau publishes consumer complaints, together with actions the moving company has taken to resolve them.

Check Their Reviews

Some of the best reviews are word-of-mouth recommendations from family and friends. When browsing online, check unbiased sources like Google, Facebook, and Canada’s own HomeStars. Read enough reviews to get an overall picture of the mover’s performance.

If past customers mention problems, make sure satisfactory solutions were provided. Alternatively, do clients describe features or services they especially liked?

For example, here’s one of Cassidy’s Google Reviews following a local Ottawa move:

Had a great experience with Cassidy’s. We were moving from a 3-bedroom townhouse for a local move.

I really appreciated that 3 guys showed up for the move instead of only 2 that many standard moving companies provide. This helped to facilitate a smoother (and much faster!) move. They were quick, efficient, and professional. You could tell they definitely had a good system. Everything was handled with care, and all of our belongings were well taken care of.

On the customer service side, their representative at the office responded to all my email inquiries and questions beforehand to ease any concerns or worries we had. I would most definitely recommend this company to anyone who is moving.

Protect Yourself From Rogue Movers

Rogue moving companies are a real threat. The Canadian Association of Movers and the Better Business Bureau receive thousands of complaints from folks who’ve been fleeced by these scammers every year.

Fortunately, you can protect yourself against rogue movers. Look out for red flags like:

  • Estimates given over the phone
  • Prices substantially below market rate
  • No written contract — or a blank one!
  • No brick-and-mortar address on their website
  • No GST number or proof of workers’ comp
  • Unmarked moving trucks

Find Out How Much It Costs To Move

Once you’ve found a few reputable movers, get written, signed estimates from at least 3 different companies. These should be based on an in-person or virtual inventory of all items to be moved. Before you decide on one of these estimates, check the details of what each includes so you’re not comparing apples to oranges.

IMPORTANT: Once you have a quote in writing, your final cost to move legally cannot be more than 10 percent higher.

Ask About Insurance

Confirm that the company has insurance and how much they are liable for in case any of your precious belongings are lost or damaged. Standard liability is only $1.30 per kilo per item, so an additional coverage package is advisable.

Do They Offer Other Services?

Maybe you have additional requirements on your moving checklist beyond simply transporting your belongings. Check whether the company offers the services you need — perhaps packing, storage, or moving exceptionally large or fragile items like a piano.

Cassidy’s Is Your Safe, Reliable Ottawa Moving Company

For your local or long-distance move, rely on Cassidy’s. We tick all the right boxes — established, insured, well-reviewed, and A+ rating with the BBB.

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